Terms & Conditions

Our service

VoltWay provides pre-arranged, chauffeured private transportation across the DC, Maryland and Northern Virginia (DMV) area, in Premium black Tesla Model Y vehicles. Service types include hourly private service, airport pickup/drop-off, point-to-point rides, and as-directed service. Airport service is offered at Dulles (IAD), Reagan National (DCA) and BWI only. Rides must be booked in advance; we do not accept street hails.

Quotes, pricing and payment

• Rates are $85 per hour with a 2-hour minimum ($170 minimum base fare).
• Requesting a quote does not confirm a reservation and no payment is taken. Your ride is confirmed only after VoltWay confirms the price and availability with you.
• The final price and availability are confirmed by VoltWay. Extra time beyond the booked hours, added stops, or route changes requested during the ride may increase the price; we will tell you before charging for them where possible.
• Card payments are processed securely by Stripe. VoltWay never sees or stores your full card number. If you save a card, it is used for your later VoltWay rides as you authorize.
• Tips are optional and go to your chauffeur.

Cancellations and refunds

Our Cancellation & Refund Policy is part of these terms.

Your responsibilities

• Give accurate pickup, drop-off, timing, flight and contact information.
• Be ready at the agreed time. Waiting time beyond the booked time may be billed at the hourly rate.
• Follow safety instructions, wear seat belts, and do not damage the vehicle. Cleaning or damage costs caused by a passenger may be charged to the booking customer.
• No smoking or vaping. Illegal activity is not permitted. We may end a ride early for unsafe or unlawful behavior, with no refund for the time used.
• The number of passengers and bags must fit the vehicle. Tell us about child seats, oversized items, or accessibility needs when you book.

Delays and things outside our control

We aim to be on time, but traffic, weather, road closures, and flight changes can affect a trip. Times are estimates. We are not responsible for missed flights or events caused by circumstances outside our reasonable control. Please allow plenty of time for airport trips.

Phone calls and texts

• Call us at (703) 906-4951 or Toll-free 888-982-VOLT to book, change or ask about a ride.
• Text messages are sent only if you opt in. See our SMS Terms. Consent is not a condition of purchase.

Liability

To the fullest extent allowed by law, VoltWay is not liable for indirect or consequential damages, and our total liability for any ride is limited to the amount you paid for that ride. Nothing in these terms limits liability that cannot be limited by law.

Website use and changes

Please use the site only for lawful purposes and do not attempt to interfere with it or access other customers’ information. We may update these terms; the “Last updated” date above shows the current version. Continuing to use VoltWay after an update means you accept it. These terms are governed by the laws of the Commonwealth of Virginia.