Privacy Policy

What we collect

• Contact details: name, phone number, email address
• Trip details: pickup and drop-off addresses, date and time, flight information, passengers, luggage, special requests, and (optionally) an emergency contact and saved home address in your portal profile
• Payment details, entered on Stripe’s secure page (we do not store card numbers)
• Records of calls, texts and emails with us, including call logs
• Basic technical data your browser sends to our host, such as IP address and device type, used for security and to run the site

How we use it

• Provide quotes, confirm and operate your ride, and handle payment, receipts and refunds
• Send booking confirmations, ride status/ETA updates and receipts (by email, and by text only if you opt in)
• Provide customer service, keep records, and prevent fraud or misuse
• Comply with legal and insurance obligations

We do not sell your personal information.

Who we share it with

Only with service providers that help us run VoltWay, and only for that purpose: payment processing (Stripe), text and voice messaging (Twilio), website hosting (Vercel), our database provider, email delivery (Google Workspace), and Google Maps for address suggestions. We may also disclose information when required by law or to protect safety and rights. Sensitive fields such as phone and email are stored encrypted in our database.

Mobile information and text messages (SMS)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of our services, such as customer care and message delivery, is permitted; all other categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.

We text you only if you opt in, for booking confirmations, ride status/ETA and receipts. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. Consent is not a condition of purchase. See our SMS Terms for full details.

Cookies and tracking

We do not use advertising, analytics or tracking cookies or pixels on this site. The customer portal sets one essential sign-in cookie (so you stay signed in after entering your one-time email code); it is removed when you sign out or it expires. Address suggestions load from Google Maps, and Stripe’s checkout page uses its own cookies for security and payment. If we add analytics later, we will update this page.

Retention and your choices

• We keep trip and payment records as long as needed for service, tax, insurance and legal reasons.
• You can update your name, phone, saved address and emergency contact in the customer portal.
• To access, correct or delete your information, or to stop texts or calls, contact us below or reply STOP to any text.

Our service is for adults and is not directed to children under 13. We use reasonable safeguards, but no online system is perfectly secure. We may update this policy; the “Last updated” date shows the current version.