Cancellation & Refund Policy

Requesting a quote is free

Requesting a quote does not confirm a reservation and no payment is taken. You can walk away at any time before you accept a quote and pay.

Cancelling a confirmed ride

• 24 hours or more before pickup: free cancellation. You receive a full refund of anything you paid.
• Less than 24 hours before pickup: a cancellation fee of one hour ($85) applies. The rest of any payment is refunded.
• Less than 1 hour before pickup, or no-show: the 2-hour minimum ($170) may be charged, because the time was reserved for you.

To cancel or change a ride, call (703) 906-4951 or email bookings@voltwayllc.com with your reference number (for example VW-1234). The time we receive your message is the cancellation time.

Changes to your ride

Need a different time or place? Contact us as early as you can. Changes are subject to availability, and a change made close to pickup may be treated as a cancellation and a new booking.

If VoltWay cancels or cannot serve your ride

If we cancel or cannot provide your ride for a reason within our control, you receive a full refund, and we will work with you to find another option. Severe weather, road closures, or other events outside our control may also affect a ride; we will contact you as soon as we can.

How refunds work

• Refunds go back to the original card used at checkout (processed by Stripe).
• We issue approved refunds promptly. Your bank may take about 5–10 business days to show the credit.
• Tips are voluntary and are refunded only if added in error. Contact us and we will review it.
• If you believe you were charged incorrectly or the service was not as described, contact us within 7 days of your ride and we will review it.